Refund policy

Return and Refund Policy

At Arbor Safety Co., we aim to provide high-quality PPE and safety wear. If you are not completely satisfied with your purchase, we offer a return and refund policy subject to the conditions below.

1. Returns Eligibility

To qualify for a return, the following conditions must be met:

  • The return request is made within 7 business days of receiving the item.
  • The item is in its original condition, unused, unworn, and in its original packaging with all tags and labels attached.

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned/exchanged:

  • Face masks, respirators, and disposable PPE.
  • Personalised or custom-branded items.
  • Underwear or inner protective wear.
  • Final sale and clearance items.

If you have concerns about sizing or product details before purchasing, please contact our support team.

3. How to Initiate a Return

To request a return, please follow these steps:

  1. Email us at sales@arborsafetyco.co.za with your order number, reason for return, and photos (if applicable).
  2. Wait for our approval and return instructions before shipping the item back.
  3. Return shipping is at the customer’s expense, unless the return is due to a defective or incorrect item.
  4. Once received, we will inspect the item and process the return accordingly.

4. Refund Policy

  • Approved refunds will be issued within 7 business days after the returned item has been inspected.
  • Shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).

Refunds may be denied if the item does not meet our return policy requirements.

5. Exchanges

  • If you need a different size or product, please request an exchange instead of a refund.
  • Exchanges are subject to stock availability.

6. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos. We will arrange for a replacement or full refund, including return shipping costs.

7. Contact Us

For any return or refund inquiries, please contact us at:
📧 Email: sales@arborsafetyco.co.za
📞 Phone: +27 63 050 5041

We value your business and appreciate your cooperation in ensuring a smooth return and refund process.